Semi-Bilingual Representative

Stay Sharp. Keep Robots Safe. Power the Future.

Ready to be part of the future of automation—without sacrificing your life outside work? In this role, you’ll build a global career by supporting real-time tech operations for an innovative AI client. Expect hands-on experience, international exposure, and a fast-moving environment where your accuracy truly makes your mark and your personal life thrives with your career.

Job Description

As a Semi-Bilingual Representative, you will monitor autonomous robot operations, intervene to prevent issues, guide movement when needed, and ensure incidents and escalations are documented within SLA—supporting smooth performance, safe navigation, and reliable order completion.

Job Overview

Employment type: Indefinite term type contract
Shift: Shifting
Work setup: Onsite, Connecta 26, Colombia

Benefits:

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• At least 1 year of relevant experience in customer service, operations support, or a related role
• Intermediate English proficiency (B1–B2)
• Willing and able to work onsite on an open schedule, including shifting hours
• Amenable to an 8-hour workday with two consecutive rest days
• Comfortable working in a non–client-facing role with no direct customer interaction
• Reliable, detail-oriented, and able to follow processes in a structured environment

Your Daily Tasks
Monitoring & Intervention

• Ensure safe robot movement in autopilot mode
• Intervene when necessary to prevent collisions
• Assist in loading/unloading operations and validating order status

Navigation & Decision-Making

• Manually guide the robot in situations where autopilot requires support
• Analyze the route and ensure safe passage
• Mark up interventions and requests in the system

Incident Reporting & Escalations

• Report and document incidents within SLA
• Some escalations are automated, while others must be raised manually by the Watcher
• Coordinate with teammates when necessary

AI-Powered Mobility That’s Redefining What’s Possible

About the Client

Our client is a fast-growing AI company shaping the future of autonomous technology—building intelligent systems that help robots and machines move safely and efficiently in real-world environments. With innovation at its core, they’re helping transform how modern operations run through smarter automation, real-time decision support, and advanced mobility solutions. Joining their team means gaining international exposure in an exciting space where technology is evolving fast—and your role directly supports progress every single day.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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